Shipping & Delivery
An order cannot be cancelled or returned once it has been confirmed.
<Except for areas where packages cannot be received due to the impact of Coronavirus COVID-19>
Unless a customer receives a damaged product (eg. breakage, water damage, or other serious defects).
No returns will be accepted.
For matters related to exchange of a faulty product, please attach a picture of the damaged product and send an email to firstname.lastname@example.org
Please label the subject line as: CTcos Order <product name> Damaged Goods
Staff will respond as soon as possible.
<Checkout > Only for Taiwan person
<Paypal>Only for Oversea person
All orders placed will be shipped from Taiwan in the month the order was placed.
Delivery time will vary and be based on the destination country or region, arriving in 10-30 business days.
Please refer to the estimated delivery time given based on your country/region when placing an order.
A shipping confirmation email will be sent at the time of shipping an order.
Please be aware packages may be returned due to <customer circumstances>.
An order may be shipped again, however the customer will need to pay both the new shipping fee as well as the return shipping fee.
[Note]: customer circumstances means the package was returned due to not being picked up.