Shipping & Delivery
Returns Policy｜
An order cannot be cancelled or returned once it has been confirmed.
<Exceptions will be made for areas where packages cannot be received due COVID-19>
Unless a customer receives a damaged product (eg. breakage, water damage, or other serious defects), no returns will be accepted, thank you for understanding.
For matters related to exchange of a faulty product, please contact cosir2019@gmail.com and attach a picture of the damaged product.
Please label the subject line as: CTcos Order <product name> Damaged Goods, and staff will respond as soon as possible.
Shipping｜
<Checkout > Taiwan only
<Paypal> Overseas orders only
All orders placed will be shipped from Taiwan within a month of order date.
Delivery time will vary based on the destination country or region, arrival will be between 10-30 business days.
Please refer to the estimated delivery time given based on your country/region when placing an order.
A shipping confirmation email will be sent when your order ships out.
Please be aware packages may be returned due to <personal circumstances>.
An order may be shipped again if returned, however the customer will need to pay both the new shipping fee as well as the return shipping fee.
[Note]: <personal circumstances> means the package was returned if not picked up.